These Terms govern use of the Infotech Solutions website and establish general conditions applicable to our services, subject to any separate written agreement entered into with a client.
These Terms and Conditions ("Terms") govern access to and use of the Infotech Solutions website and set out certain general terms applicable to services provided by Infotech Solutions, a division of Infotech Enterprise ("Infotech", "we", "us" or "our").
By using this website, you agree to comply with these Terms to the extent applicable to your use of the website.
The provision of professional or technical services may be governed by a separate proposal, statement of work, service agreement, master services agreement, order form or other written contract. Where such an agreement conflicts with these Terms in relation to a specific engagement, the specific written agreement will prevail.
Organisation: Infotech Solutions
Trading Structure: A division of Infotech Enterprise
Company Registration Number: 2020/190559/07
Legal Form: Proprietary Limited Company
Location: Pretoria, South Africa
Website:
https://infotechenterprise.com
General Enquiries:
[email protected]
Compliance Enquiries:
[email protected]
Infotech Solutions provides technology, governance and engineering services which may include:
The precise scope, deliverables, responsibilities, assumptions, dependencies, pricing and acceptance criteria for a client engagement will be defined in the applicable written agreement.
Accessing this website, submitting an enquiry or reviewing information published by Infotech Solutions does not by itself create a client, advisory, fiduciary or other professional relationship.
A professional engagement begins only when the applicable parties have agreed the scope and terms of the engagement in writing or otherwise entered into a binding agreement.
Information published on this website is provided for general informational purposes and may describe our capabilities, services, frameworks or areas of expertise.
While we take reasonable steps to maintain accurate and current information, website content does not constitute legal, regulatory, financial or other professional advice and should not be relied upon as a substitute for advice specific to a particular organisation or circumstance.
Infotech applies appropriate professional skill, technical diligence and recognised governance and security practices when performing services.
Technology, cybersecurity, governance, AI, data and compliance outcomes may nevertheless depend on factors outside Infotech's control, including:
Except where expressly stated in a binding written agreement, Infotech does not guarantee a particular regulatory, cybersecurity, financial, operational or business outcome.
Unless otherwise agreed in writing, clients remain responsible for:
Each party retains ownership of intellectual property owned by it before an engagement or developed independently of the engagement.
Unless otherwise agreed in writing, Infotech retains ownership of its pre-existing and reusable methodologies, frameworks, templates, software, scripts, models, architectures, know-how, tools, processes and other proprietary materials.
Ownership and licensing of project-specific deliverables will be determined by the written agreement governing the relevant engagement.
Clients retain ownership of their own data, records, systems, documents and proprietary information supplied to Infotech.
Infotech treats confidential client information in accordance with applicable contractual, legal and professional obligations.
Confidential information will not be disclosed to unauthorised third parties, except where:
Each party is responsible for complying with its respective obligations under applicable privacy and data-protection legislation, including POPIA.
Depending on the nature of a processing activity, Infotech may act as a Responsible Party or as an Operator.
Where Infotech processes personal information on behalf of a client, the processing may be governed by contractual data-protection provisions, processing instructions and appropriate security requirements.
Further information regarding Infotech's processing of personal information is available in our Privacy Policy and POPIA Notice.
Infotech may design, configure, integrate, implement or support solutions that depend on third-party technology, software, cloud infrastructure, data sources or other services.
Third-party platforms remain subject to their own licensing terms, service levels, availability commitments, security controls, pricing and operational policies.
To the extent permitted by applicable law, Infotech is not responsible for failures, outages, defects, changes or service limitations arising solely from systems or services controlled by an independent third party, except to the extent that responsibility has expressly been assumed by Infotech under a written agreement.
Cybersecurity services are intended to identify, reduce and manage risk, but no cybersecurity architecture, control framework, software platform, monitoring process or technical safeguard can guarantee absolute security.
Threats, vulnerabilities and technology environments evolve continuously, and residual risk may remain even where reasonable safeguards have been implemented.
Unless otherwise agreed in writing, clients remain responsible for the ongoing operation of their environments, including activities such as patching, user management, monitoring, backups, access reviews and incident-response readiness.
AI systems and services may produce probabilistic, incomplete or inaccurate outputs and may be affected by source data, model behaviour, configuration, third-party services and changing technology.
Where Infotech delivers or supports AI solutions, the applicable engagement may define requirements concerning human oversight, testing, security, data governance, acceptable use and deployment controls.
Unless otherwise expressly agreed, clients remain responsible for final decisions made on the basis of AI-generated or AI-assisted outputs.
Users must not use this website or its communication facilities to:
Unless otherwise indicated, content published on this website, including text, graphics, branding, design elements, diagrams and proprietary materials, is owned by or licensed to Infotech Solutions.
Website content may not be reproduced, republished, commercially exploited or distributed in a manner that infringes Infotech's rights without appropriate permission.
This website may contain links to third-party websites, regulatory resources, technology providers or other external services.
Infotech does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Infotech does not warrant that the website will always be uninterrupted, error-free or available.
We may modify, suspend or discontinue any part of the website where reasonably necessary for maintenance, security, operational or business reasons.
The limitations in this section apply only to the extent permitted by applicable law and do not exclude or limit liability that cannot lawfully be excluded or limited.
To the extent permitted by applicable law, Infotech will not be liable for indirect, incidental, special or consequential loss arising solely from use of or inability to use this website.
Liability arising from professional services will be governed primarily by the contract applicable to the relevant engagement.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct or any other liability that may not lawfully be excluded or restricted.
Nothing in these Terms is intended to waive, restrict or exclude any right or remedy that a person has under the Consumer Protection Act 68 of 2008 or any other applicable law where that right or remedy cannot lawfully be waived, restricted or excluded.
Communications submitted through this website or by email may constitute electronic communications for purposes of applicable South African law.
Unless otherwise agreed in writing, an electronic communication should not be regarded as formally received by Infotech merely because it has been transmitted. Users should obtain confirmation where a communication is time-sensitive or legally significant.
Infotech may update these Terms to reflect changes in law, regulation, services, technology or business operations.
Revised Terms will apply to use of the website from the date on which they are published.
Changes to a separately executed client agreement will remain subject to the amendment provisions of that agreement and are not made simply by updating these website Terms.
If any provision of these Terms is determined by a competent authority to be invalid or unenforceable, that provision will be treated as severed to the extent necessary, without affecting the remaining provisions.
These Terms are governed by the laws of the Republic of South Africa.
Any dispute concerning these website Terms will be subject to the jurisdiction of a competent South African court, subject to any applicable statutory rights, dispute-resolution procedures or jurisdictional requirements.
These Terms should be read together with our:
Questions concerning these Terms may be directed to:
Infotech Solutions
Pretoria, South Africa
[email protected]
Privacy, POPIA and PAIA matters should be directed to:
