Privacy Policy | Infotech Solutions

Introduction

Infotech Solutions, a division of Infotech Enterprise ("we," "us," or "our"), is committed to protecting your privacy and safeguarding personal information. This Privacy Policy outlines our administrative and technical processing methodologies across our web interfaces and enterprise consulting engagements.

As the Responsible Party under applicable data protection legislation, including the Protection of Personal Information Act, 2013 (POPIA), we process personal information lawfully, transparently, and only for legitimate business purposes.

Information We Collect

1. Information You Provide Directly

Personal identifiers including full names, surnames, and professional job titles.
Contact information including corporate email addresses and telephone numbers.
Corporate demographics including organisation names, operational footprints, and geographic locations.
Intent data including project requirements, statements of work, consultation requests, and information submitted through contact forms or enquiries.

2. Technical & Infrastructure Data

Endpoint data including browser type, operating system, device information, and language settings.
Security and operational metrics including IP addresses, firewall access logs, security events, website diagnostics, and performance analytics.

How We Use Information

Delivering requested consulting, advisory, architecture, governance, cybersecurity, data, AI, and compliance services.
Managing enquiries, project scoping, proposal preparation, contracting, and client engagement processes.
Monitoring infrastructure performance, operational resilience, cybersecurity events, and threat detection activities.
Supporting regulatory compliance obligations, governance requirements, audit readiness, and public-sector modernisation initiatives.
Maintaining business continuity, service quality, and internal operational effectiveness.

Information Sharing & Dissemination

We do not sell personal information to third parties.

Information may be disclosed only where necessary and under appropriate safeguards to:

Approved cloud infrastructure and technology service providers.
Professional advisors, auditors, legal counsel, insurers, and compliance consultants.
Government agencies, regulators, law enforcement bodies, or statutory authorities where required by law.
Service providers operating under contractual confidentiality and data processing obligations.

All third-party processing relationships are governed through appropriate contractual and security controls.

International Infrastructure Processing

To deliver advanced analytics, sovereign intelligence, secure cloud storage, artificial intelligence services, enterprise cybersecurity capabilities, Microsoft Fabric analytics, Microsoft Purview governance, and cloud architecture solutions, Infotech Solutions utilizes global enterprise infrastructure platforms, including Microsoft Azure and associated Microsoft cloud services.

Personal information may be processed, stored, transmitted, or backed up through secure hosting environments located outside South Africa.

Where cross-border transfers occur, we take reasonable measures to ensure that processing partners maintain technical, organisational, and administrative safeguards that meet or exceed the requirements of applicable data protection legislation, including Section 72 of POPIA where applicable.

Information Retention Posture

Personal information is retained only for as long as necessary to:

Fulfil the purpose for which it was collected.
Deliver contracted services.
Support legal, regulatory, accounting, and audit obligations.
Resolve disputes and enforce contractual agreements.
Maintain required business records and compliance evidence.

When information is no longer required, it is securely deleted, anonymised, or destroyed in accordance with applicable retention requirements.

Security Infrastructure Controls

Infotech Solutions maintains architecture-driven technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, loss, or destruction.

Identity lifecycle governance and access management controls.
Role-based access boundaries and least-privilege principles.
Encryption of information in transit and at rest where appropriate.
Security monitoring, logging, and incident detection capabilities.
Secure cloud architecture and infrastructure governance practices.
Administrative controls supporting compliance, risk management, and operational resilience.

While no system can guarantee absolute security, we continuously review and improve our safeguards to align with industry best practices.

Cookies & Analytics

Our websites may use cookies, analytics technologies, and related tools to improve user experience, monitor website performance, understand visitor interactions, and support operational and security monitoring.

Users may configure their browser settings to restrict, block, or delete cookies. Certain website functionality may be affected if cookies are disabled.

Your Data Protection Rights

Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where lawful grounds exist.
Object to certain forms of processing.
Withdraw consent where processing relies on consent.
Lodge a complaint with the Information Regulator of South Africa.

Information Officer & Corporate Identity

For all privacy, POPIA, PAIA, data protection, or compliance-related enquiries, please contact:

Organisation: Infotech Solutions (A Division of Infotech Enterprise)
Company Registration Number: 2020/190559/07
Information Officer: Kgaogelo Moreteadi Mmasefaleng Madileng
Information Officer Registration Number: 2026-024619
Email: kmad@infotechenterprise.com

Contact

Questions regarding this Privacy Policy, POPIA compliance, PAIA requests, or personal information processing may be directed to:

kmad@infotechenterprise.com
Johannesburg, South Africa

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, operational, or technological developments.

Any updates will be published on this page together with the revised effective date. Continued use of our website or services after publication of updates constitutes acceptance of the revised Privacy Policy.